Do You Make Delivery Outside of Lagos?
Yes, we make deliver our product nationwide.
How Long Will It Take To Get My Package?
Our delivery takes 5 – 7 working days depending on which part of Nigeria we are delivering the package.
Are There Any Delivery Charges?
Yes, there is a delivery fee. Below is a list of our delivery charges base on different delivery zones and weight of the order.
1. Order Below 2Kg (Katsina, Kano, Kaduna, Jigawa, Gombe, Borno, Bauchi, Adamawa, Kebbi, Niger, Sokoto, Taraba and Zamfara)
- Within Lagos – ₦1,000
- Zone A – ₦1,350
- Zone B – ₦1,800
2. Order Above 2kg (Lagos)
- Within Lagos – ₦1,250
- Zone A – ₦1,600
- Zone B – ₦1,800
Zone A includes: Abia, Kaduna, Rivers, Delta, Abuja, Ondo, Osun, Edo, Anambra, Cross River, Enugu, Akwa Ibom, Oyo, Kwara, Plateau, Kano, Imo and Bayelsa.
Zone B includes: Kogi, Ebonyi, Sokoto, Zamfara, Kebbi, Niger, Gombe, Adamawa, Jigawa, Yobe, Borno, Bauchi, Katisna, Ekiti, Ogun, Taraba, Benue and Nassarawa.
N/B: Local pick up is currently available to Lagos residents only. However, we plan to make pick up available in some other states soon. Also, online card payment is the only available payment method for delivery to any state in Zone B. Our delivery agents do not support cash on delivery in states included in Zone B at the moment.
What Payment Methods Are Accepted?
Currently, we support online payment using either your MasterCard, visa or verve card and also payment on delivery.
Is Buying On-Line Safe?
Yes, it is safe to shop online. For your convenience, we offer multiple payment methods. Whatever your choice, you can be rest assured that we are working to keep your transaction safe.
Orders and Returns
How do I place an Order?
You can place an order online by
1) Browsing through our product list and adding your selected product to the cart.
2) Click on the checkout button after shopping
3) Login or register an account to complete checkout
4) Select method of payment and confirm checkout.
Do I need an account to place an order?
No, you do not need to have an account to place an order on StoreVilla.
Who should I contact if I have any queries?
In an event of any query, do send an email to firstname.lastname@example.org or call 08038538205 (Joshua) or 08035184130 (Izu).
How Can I Cancel Or Change My Order?
You can request to cancel your order online by
1) Signing into your account,
2) Visiting My Orders, and
3) Clicking the button to cancel your order.
While you may instantly cancel orders not yet shipped, please note that shipped orders may get to you before your cancellation request is processed. You nevertheless have the option of rejecting or accepting the order on delivery. You can also call 08038538205 or 08035184130 to request an order cancellation.
How Can I Return a Product?
We offer a 7-day return window for items that meet the requirements for return. Please contact us via any of our contact channels within seven days of delivery and we will ensure you get resolution.
What Items Are Not Eligible For Returns?
The following items are not eligible for return:
1) Products that have been altered from their original or opened by an authorized personnel without permission.
2) Product with tampered or missing serial Universal Product Code numbers (UPC).
3) Products damaged due to misuse.
4) Products in health and beauty category.